Day, week, and month calendar
Review reservations across venues with status context, venue filtering, blackout visibility, and busy-day summaries.
Venue booking and operations features
More than a booking form. A workspace for running the event.
VenueDesk connects venue setup, availability, bookings, agreements, payments, customers, documents, communications, checklists, and role-aware staff access in one tenant workspace.
Booking and calendar operations
Blackout-aware availability
Customer, manual-booking, and reschedule calendars share the same venue blackout, closed-day, notice-window, advance-window, buffer, and conflict rules.
Discrete reservation blocks
Offer start times that do not overlap one another based on package duration and setup or cleanup buffers.
Safe booking rescheduling
Authorized users can move active bookings, recheck availability transactionally, notify the customer, and preserve an audit trail of the schedule change.
Booking search and sorting
Find bookings by customer, contact details, event type, booking reference, status, venue, package, payment state, or exact event date.
Business overview dashboard
See upcoming events, pending requests, deposits due, monthly activity, booking pipeline, attention items, and financial context for authorized roles.
Contracts, payments, and documents
Contract templates
Use the VenueDesk agreement, create venue-specific templates, or import text from a text-based PDF for editing and VenueDesk placeholders.
Electronic signatures
Generate immutable booking agreement snapshots, send secure signing links, verify the signer email, and preserve signed-content verification data.
Contract before payment
When a public booking package uses a contract, VenueDesk can require the customer to review and sign before payment actions become available.
Stripe Connect booking payments
Connect the venue's Stripe account for direct booking charges and keep VenueDesk subscription billing separate from customer booking payments.
Manual payments and refunds
Authorized booking managers can record offline payments and manage partial or full Stripe refunds with local reconciliation history.
Invoices, receipts, and signed PDFs
Generate booking invoice PDFs, payment receipt PDFs, and signed contract PDFs from the current booking and payment state.
Customer experience
Secure customer portal
Each booking can expose Overview, Contract, Payments, and Documents through its secure booking access link.
Online deposits and balances
Customers can view what is paid, what remains, and continue eligible Stripe payment requests from the booking portal.
Customer documents
Customers can download the booking invoice, completed-payment receipts, signed agreement, and only the files the venue explicitly marks customer-visible.
Automated booking emails
Configure booking received, confirmed, cancelled, contract signed, and payment received communication behavior.
Balance and event reminders
Configure reminder intervals for outstanding balances and upcoming events, delivered on the venue's local schedule without duplicate sends.
Customer directory
Keep customer contact records, booking history, lifetime paid totals, search and sorting, and internal customer notes tenant-scoped.
Team and event operations
Role-aware team management
Owners and Admins can invite team members, manage supported roles, resend or cancel invitations, and keep Owner protections intact.
VenueStaff create-only role
VenueStaff can create manual bookings without gaining booking-list, customer, payment, refund, contract, checklist, team, or account administration access.
Package checklist templates
Create reusable task lists at the package level and copy them into booking-specific checklist snapshots for event execution.
Booking activity history
Operational actions such as schedule changes, payment activity, documents, and checklist updates can stay connected to the reservation history.
Private booking documents
Upload supported documents to private tenant and booking storage, rename them, and choose whether each file is internal-only or visible to the customer.
Light and dark mode
Use the tenant workspace with a persistent theme preference while keeping the application browser-based and CSP-friendly.
Venue foundation
The operational features still start with clean venue data.
VenueDesk keeps venues, packages, capacities, durations, prices, deposit details, availability rules, blackouts, branding, and the tenant URL at the center of the workflow. The booking calendar, contracts, payments, customer portal, and event operations all build on that same information.